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Prince Resort FAQ

  • Is my personal information and credit card information safe with Prince Resort? 

Absolutely safe.  Prince Resort maintains the utmost privacy and protection for its guests.  If you see any unauthorized charges on your credit card, please report them to the bank that issued your credit card. 

  • What is your cancellation policy?
For reservations booked directly through Prince Resort, the below cancellation policies apply. Please refer to your reservation confirmation if you booked through a third party website or provider.
Reservations arriving March - November: If a cancellation is made more than 14 days prior to arrival, a cancellation fee of 10% of the total deposit or $30, whichever is higher, will be assessed plus taxes. If a cancellation is made 14 days or less, prior to the arrival date, the entire deposit is forfeited. Sorry, there are no refunds for early check-outs.
Reservations arriving December - February: If a cancellation is made more than 72 hours prior to arrival, a cancellation fee of 10% of the total deposit or $30, whichever is higher, will be assessed plus taxes. If a cancellation is made inside 72 hours of arrival, the entire deposit is forfeited. Sorry, there are no refunds for early check-outs.
Prepay & Save Cancellation Policy: This special rate is nonrefundable. No changes or cancellations are allowed. 
Monthly Reservation Cancellation Policy: If a cancellation is made more than 30 days prior to arrival, a cancellation fee of $100 plus tax is assessed. If cancellation is made 30 days or less prior to arrival date, the entire $300 deposit is forfeited. Sorry, there are no refunds for early check-outs.
Golf Cancellation Policy: If cancellation is made outside of 14 days prior to arrival date, there will be a cancellation fee of $20 plus tax per golfer cancelled. If a cancellation is made 14 days or less prior to arrival date, a fee of $100 plus tax will be assessed per golfer cancelled barring any fees that might be assessed by the hotel or any of the courses scheduled to play. Golf must be cancelled 72 hours in advance, per tee time, in order to not be charged for the golf. In case of rain, golfers will be issued a rain check from the golf course. No refunds will be given for inclement weather. Sorry, there are no refunds for early checkouts.
  • Is my room card "key" at Prince Resort coded with my personal information (i.e., credit card, address, etc.), and if so, can I use the room card to charge purchases here at the resort

None of your personal information, credit card information, or any information about you or your group is electronically stored on the room card.  The room card cannot be used for any purchases.  Its electronic information only relates to opening the door of the unit that you booked.  If you lose the room card, immediately notify the front desk agent who will invalidate the previous card and issue a new one to use to open your door.  After you check out, that card is null and void anyway and does not even open the door.  

  • Do you accept contactless payments at check-in?

Yes! We accept Apple Pay and Google Pay.

  • What are the business hours at Prince?

Reservations – 7 AM to 11PM (7 days a week). 
Property Front Desk and Security – 24 hours
Check-In – 4 PM
Check-Out – 11 AM

  • If our unit is not ready when we arrive, what do we do?

The unit will be ready for you at 4 PM when you check in.  If you expect to arrive earlier, ask the front desk if the unit can be available before 4 PM.  If not, please feel free to use the amenities at Prince Resort until your 4 PM check-in (options include but are not limited to enjoying the pool bar and pool amenities, the beach and much more).

  • Where can I obtain a street map of the area with nearby landmarks on it?

If you use Google or MapQuest to find our location, be sure to use the entire address including zip code.  Otherwise, you might be given information to a different and incorrect location.  Many street names and numbers in Myrtle Beach are the same in North Myrtle Beach. 

The following organizations provide paper maps:

South Carolina State Welcome Centers (located at state borders) – See www.DiscoverSouthCarolina.com for printable, online maps, as well.

Myrtle Beach Chamber of Commerce, 843.626.7444 or toll-free at 1.800.356.3016   www.myrtlebeachareachamber.com

North Myrtle Beach Chamber of Commerce, 843.281.2662 or toll-free at 1.877.332.2662.  www.northmyrtlebeachchamber.com

  • How can I calculate the driving distance to Prince?

Many websites offer mapping and distance measurements.  Here are several:

  • Where can I get a list of rates for Prince's room types?

See our website:  www.PrinceResortOnline.com.  Then see the section at the top labeled "Rates and Availability."  Select the dates and number of people to gain a price quotation for various available room types and prices for those dates. 

Our accommodations are priced based on availability which changes as people make their reservations or leave after their stay. Availability tends to be low during the popular warm-weather months of summer and high during the less-traveled times, but this can change, too, when golfers make reservations (any time, especially during the fall and spring), specialty groups such as weddings and reunions reserve blocks of rooms, and so on. Our reservation agents recommend that, before booking, you decide when you want to come to the beach and what you want in beach accommodations. Then talk with our agents who can find you the lowest prices available at that date. Return to top

  • What is the difference between oceanfront (OF) and ocean-view (OV)?

Oceanfront means that your view out to the ocean looks directly onto the water without turning your head.  You see the water directly in front of you.

Ocean-view means that your view to the ocean looks north or south up the coastline.  You see the coastline, the beach, and the ocean in your view.  Some views are from the side or at an angle, and you must turn your head.  Others are directly ahead.

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  • How many beds are in a 2-bedroom unit? 

The maximum number of people able to sleep in a typical two-bedroom unit at Prince Resort is 10 (2 double beds per bedroom and a sleeper sofa holding up to 2 people). Return to top

  • What appliances and serving utensils are in the kitchen?

Stove, microwave, oven, dishwasher, refrigerator with freezer, regular drip coffee maker, clothes washer & dryer.
Pots, pans, mixing bowls, serving bowls, cooking utensils, eating utensils, drinking cups, plates, coffee cups, saucers. Paper products are not provided. Return to top

  • Are linens and towels provided? 

Each guest receives a supply of clean linens and towels in the unit.  The housekeeping policy is to replace used linens and towels with fresh ones if a guest stays four days or more. 

Linens and towels include bath towel, wash cloth, hand towel, bath rug, bed sheet, blanket, pillow, bedspread, mattress pad, shower curtain.  Also, a dish towel is included in the kitchen. Return to top

  • Does the Prince Resort have laundry facilities?

Yes.  There are laundry facilities available in each unit. Return to top

  • Should I bring an ironing board?

There is no need to bring an ironing board and iron with you to the beach because either the unit is equipped with ironing equipment or you may request the equipment when you make the reservation, check-in, or during your stay. Return to top

  • Is there wifi available for me to use with my laptop computer?

Yes, free wifi is available.  If you bring a laptop or other computer, you can use the internet access here at the resort. Return to top

  • What is the temperature of the air / water during my stay at the resort?

If weather affects your stay in some way, be sure to check the forecast either before you make the reservation or before you leave home.  We experience occasional weather fronts (hot or cold), but on average the Grand Strand area enjoys about 215 days of sunshine during the year with the following average temperature ranges (Fahrenheit) for air and ocean water:

Air temperature — 30 to 57
Water temperature — approximately 50+

Air temperature — 66 to 82
Water temperature — 57 to 69

Air temperature — 82 to 94
Water temperature — 77 to 83

Air temperature — 60 to 80
Water temperature — 55 to 65

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  • What is the height of your parking garage? 

The garage clearance height is 8'2" at the ground level and 7'2" at the higher levels (this is higher than most standard airport parking garages).  If your vehicle requires more clearance, consider use of the public parking lots adjacent to the property.  Please ask the front desk agent for details to your parking needs. Return to top

  • Is there motorcycle parking, bike parking or trailer parking available at the resort during Harley Bike Weeks or the Atlantic Beach Bike Festival?

Motorcycles are allowed on designated levels of our parking garage only, located across the street from the hotel. Trailer parking is located on the the ocean front parking lot next to Towers at North Myrtle Beach. This parking is first come, first serve and will not have any security. There will be no trailer parking permitted at the Prince Resort. Please CLICK HERE to read our full Bike Policies.


  • How close are you to things to do?

Prince Resort is located in the City of North Myrtle Beach (Note: this is not the city of Myrtle Beach).  Its position on Ocean Boulevard in the Cherry Grove community is centrally located to many points of interest, including Main Street.  When driving to golf courses and other venues, use Sea Mountain Highway to Highway 17 (parallel to Ocean Boulevard) to move north and south, or drive from Ocean Boulevard to Main Street, then across Highway 17 to the new Edge Parkway which leads to major connector roadways such as Highway 31, a north/south highway.
If going south and north of the Grand Strand, consult a map to find the easiest route to your destination or ask our front desk agents for route suggestions.  Return to top

  • What is there to do during the winter?  Do stores, restaurants, and points of interest close during the cooler months?

Being a beach-focused area, the Grand Strand does have many amusements and sights targeted to summer temperatures, so, yes, during winter you will see some attractions that are closed during winter, especially those featuring water activities.  However, the area is home to many year-round residents who enjoy the same activities and sights, as you do.  Therefore, you will find that year-round the entertainment and amusements, stores, restaurants, and many others things to see and do are not only open, but remain fresh and updated with new events, menus, and other attractions.  Additionally, many seasonal events add to the list of exciting things to see and do. Return to top

  • Is breakfast included?

Prince Resort offers a full breakfast buffet at its restaurant 3500 Ocean Grill, located oceanfront, on the lobby floor of the resort.  The breakfast buffet costs $10.95 for adults and $5.50 for children 3-7 years of age and FREE for children 3 and under. Some packages and specials include breakfast as part of the price, such as golf specials. Return to top

  • Do you accept pets?
  • We are aware of your no-pet policy, but our dog/cat is small and very well trained. Can you make an exception?

See the previous information about pets and service animals.  Beyond that, no pet of any kind is permitted on the property.  Return to top

  • Do you provide pool towels or beach towels?

The resort provides pool towels at the pool.  Pool towels are not to be taken to the beach, and we do not provide beach towels.  Return to top

  • Do you have beach umbrellas?

The resort does not provide beach umbrellas because the City of North Myrtle Beach rents them at the beach on a first-come-first-served basis.  During the summer months, look for the dark blue kiosks or see the umbrellas already set up on the shoreline.  The City's beach umbrellas are not available during the off-season (before Memorial Day and after Labor Day). Return to top

  • How much do the beach umbrellas cost?

The full day use of an umbrella is $15. They may also be rented by the week for $90. For more pricing or information, check the City of North Myrtle Beach websiteReturn to top

  • Do you provide beach chairs?

The resort provides poolside chairs but does not provide beach chairs.  All resort pool furniture must remain at the pool area and may not be taken to the beach.

The City of North Myrtle Beach provides beach chair rentals on a first-come-first-served basis at the beach.  Look for the dark blue kiosks or see the chairs already set up on the sand.  These beach chairs are not available in the off-season (before Memorial Day and after Labor Day).  For more pricing or information, check the City of North Myrtle Beach website. Return to top

  • Does the property allow smoking on the premises?

The Prince Resort is designated as a non-smoking property.  No smoking is permitted on any balcony in any unit, and persons found doing so may incur a fine. Return to top

  • What time does the ocean close, and what are other limitations for use of the beach?

The beaches are public and remain open at all hours, any day of the week, for your enjoyment within the limits of the laws of the community.  Swimming far beyond the shoreline or over should-depth is limited to approval by the on-duty lifeguard.  Other restrictions include limitations on swimming near piers, prohibiting sleeping on the beach between 9 PM and sunrise, certain styles of bathing attire, using glass containers/bottles on the beach, and possessing/consuming alcohol on the beach.  If questions, please consult the City of North Myrtle Beach. Return to top

  • What is the alcohol policy on the beach?

The law prohibits possessing and/or consuming alcohol on the beach.  If questions, please consult the City of North Myrtle Beach.  Guests are invited to enjoy the beverages at the Boardwalk Beach Café, open year-round. Return to top

  • Where are my favorite stores (FAQ's include Starbucks, Wal-Mart)?

To find a preferred store or retailer nearest to Prince Resort, use that store's online locater service.  For example, go to the websites for your favorites (example, Starbucks and Wal-Mart), and find their "store locator" information. Return to top

  • How do I get my mail?

If you receive mail in care of the property, you can claim it at the front desk.  Ask the front desk agent at the Prince Resort for details. Return to top

  • What airlines fly into Myrtle Beach?

Click here to see the Myrtle Beach airport website. Return to top

  • What public ground transportation is available to/from the airport?

The Myrtle Beach Airport offers both shuttle service and local taxi service to/from the resort.  Taxi service is charged on a per-mile basis with variable rates for the amount of luggage, etc.  The booking for the shuttle service is available online, and charges can vary, as well.  See the website www.MyrtleBeachTransportation.com for details. Transportation for groups traveling together is also available. Return to top

  • Can I plan my wedding to be held on the beach? 

Please check local laws before reserving or paying for any part of your beach wedding. Let the Prince Resort assist you with your wedding plans - contact our Group Sales Office for details. Return to top

  • Can we have fireworks on the beach?

It is illegal to light and launch fireworks with out a permit on the beach in North Myrtle Beach and in most parts of Myrtle Beach as well.  If you have any questions, be sure to consult the related jurisdiction. Return to top

  • What do you do for a jellyfish sting?

Most jellyfish stings are not fatal, but each person reacts differently.  Be on the safe side and seek first aid if you or anyone you know has received a jellyfish sting.  Emergency assistance might also be in order if the patient experiences difficulty breathing or other problems.  Seek medical help immediately.  Return to top

While waiting for assistance, flush the site of the sting with vinegar to stop the nematocysts from releasing their toxins.  Do not rub the area.  Do not apply fresh water, ice, or hot water.  If the area is bleeding, allow bleeding to continue to flush out the wound.  A pink color to the site is normal, but toxins affecting the site could change the skin color.  In that case, seek immediate emergency assistance. Return to top

  • What is a pier and where is the nearest pier?

A pier is a walkway over water.  How high and how far out into the water depends on many variables.  The Grand Strand area has several piers.  The nearest pier to Prince Resort is The Cherry Grove Pier which is located at the resort's pool and boardwalk area.  For details about this pier, call 843.249.1625 or go online towww.CherryGrovePier.com. Return to top

  • How do I get to The Cherry Grove Pier?

The pier's address is at the water line of 3500 North Ocean Boulevard.  From Prince Resort, walk through the breezeway of the resort, across or around the pools, to the boardwalk.  The pier's entrance is on the south side, and you will enter through the bait and tackle shop.  You can also walk down the boardwalk stairs to the sand and beach beyond. Return to top

  • What is the fee to access the pier?

Pedestrians pay $3.00 for all-day access.  Fishing is charged at $3.00 per person and $7.50 per rod for all-day access.  Season passes, king mackerel passes, and season king mackerel passes are available.  For questions, inquire at the tackle shop on the pier. See the web site for details:  www.CherryGrovePier.com. Return to top

  • Do I need a license to fish, either on shore or on the pier?

As of July 1, 2009, individuals recreationally fishing from shore (beach, bank, private dock, free public pier, etc.) and those recreationally shrimping and crabbing will be required to have a saltwater recreational fishing license.  For additional information, fees, and etc., please visit the S.C. Department of Natural Resources.
Fishing from The Cherry Grove Pier requires a per-pole fee.  See the web site for details:  www.CherryGrovePier.com. Return to top

  • If we catch fish, are the fish here edible?

Some anglers enjoy the catch-and-release activity of fishing. Others fish for food and bait. Yes, most fish from the ocean are edible. If you have any question at all, ask for more information from the South Carolina Department of Natural Resources which issues consumption advisories. Return to top

  • Is the Atlantic Ocean near you?

Prince Resort is an oceanfront property, meaning that you can reach the ocean with a short walk from your condo to ground level, down the boardwalk, across the sand, to the water.  Even with tidal variations, you are not far from the water. Return to top

  • What is an inlet?

 An inlet is a stream or some body of water leading inland from the ocean.  The inlet opening to the ocean provides drainage from far inland, allowing excess fresh water to spill into the ocean.  Conversely, several times per day, the tide moves ocean water inland through the inlet.  Inlets provide advantageous fishing sites, interesting wildlife-watching sites, and many other adventures.  Return to top

  • What is a marsh?

A marsh is a wetland area submerged by water and located at the edge of the ocean.  Wetland areas are prone to flooding and tidal changes where water can be shallow to several feet deep.  A marsh differs from a swamp in that swamps are inhabited by trees.  Marshes provide wonderful quiet areas for kayaking, wild-life viewing, and many other adventures. Return to top

  • Are we within walking distance to attractions or do we need a rental car? 

The Prince Resort is not within walking distance to any attractions in Myrtle Beach. Return to top

  • How far away are we from the airport?

The Prince Resort is approximately 22 miles north of the Myrtle Beach International Airport.  The airport is located in the City of Myrtle Beach, and Prince is located in the City of North Myrtle Beach (about 40 minutes' drive).  See the web site for the airport's information about ground transportation:  www.flymyrtlebeach.com. Return to top

  • How much are shuttle or taxi fares from/to the airport?

See the following web site for information about ground transportation from/to the Myrtle Beach Airport:  www.flymyrtlebeach.com. Return to top

  • Does the resort have a shuttle bus to any attractions or to the airport?

While Prince Resort does not offer its own shuttle service, the front desk agents can tell you about modes of transportation, such as the seasonally operated North Myrtle Beach Trolley that runs during the summer months, also a "shag special" mini-bus that operates between Main Street and the various resorts along Ocean Boulevard.  Other transportation options include Lymo (transportation service around the City of Myrtle Beach), rental of a vehicle or motorbike, even rental of a golf cart (check local jurisdictional restrictions).  Return to top

  • Are your pools heated and when do we start heating them?

Prince Resort offers its guests use of the pools, hot tubs, and lazy river.  In mid-fall, the tower 1 outdoor pool and all hot tubs are heated; the heat is turned off when the warm weather returns.  For details, consult the front desk agent at Prince.  Return to top

  • Can I cook on my balcony?

No cooking, grilling, or barbequing is allowed on the balconies at Prince Resort at any time.  Anyone found violating this safety ruling may be fined. Return to top

  • Why aren't the check-in time and the check-out time at the same time?

In order to ensure that guests will have well-cleaned and sanitized condominium units, we require time between the last departure and the next arrival to perform the cleaning services.  If you think you will arrive earlier than the check-in time, please inform the front desk agent who can contact you on your cell phone if the unit is available earlier than its check-in time.  Please feel free to ask for this service; if we can comply, we will try. Return to top

  • Since I am not checking in until 4:00 PM, can I stay until 4:00 PM on my check out date?

Prince requires the check-out time so that our staff can prepare for the next guests. However, if you know you will have a delay in checking out at the prescribed time, 11:00 AM, please alert the front desk agent of your delay and the reason before the day of check out, if possible. If we can comply, we will try. Return to top

  • Should I worry about hurricanes at Prince Resort, especially during summer and fall?

The good news is that, on average, hurricanes are seldom a problem here, but being prepared is the best policy.  Prince Resort has a preparedness plan for hurricane season, officially from June 1 to November 30.  Any hurricane is a major event and not to be ignored.  Both local residents and guests should pay attention to the weather reports (www.nhc.noaa.gov) and to authorities' directives.  Prince Resort tracks hurricanes closely and provides its guests with at least five days' warning as well as possible.  The likelihood of a hurricane here in North Myrtle Beach is minimal, but Prince Resort remains vigilant and ready to implement our plans if need be. Return to top

  • Do you welcome children at Prince Resort?

Absolutely, children are encouraged at Prince Resort.  During the summer months (Memorial Day to Labor Day) when children visit us during their summer vacations, we offer a wide variety of activities and adventures around and on the beach and pool areas.  We also offer many discounts to the area's attractions that are specifically interesting to children of all ages.  Our suites at Prince Resort are also well suited to children because of their architectural designs allowing children a wonderful and safe view from the windows, plenty of places to roam in the units, and interesting places to play around the property and on the beach. Return to top

  • What clothing should I pack for my visit to the beach?

People tend to wear shorts, tee shirts, sandals or flipflops, and bathing suits during the warm months.  Some bring one or two pairs of slacks for the men and dresses for the women for special occasions or cooler evening hours.  For those outings on the ocean in a boat, you might want a light jacket or wind-breaker.  For other months with cooler temperatures, consider packing layers so that you can adjust to be comfortable in our climate changes. Return to top

  • How can I secure my valuables in my condominium unit while I am a guest at Prince?

You may request a condominium unit with a safe, subject to availability.  Otherwise, for securing valuables, ask your front desk agent.  Please note that the Prince Resort is not responsible for lost or stolen items while staying at the resort or parking in the Prince parking garage. Please make sure that upon vacating your condominium unit you have thoroughly checked for any misplaced items. Return to top

  • Whom do I contact if I lose or forget an item?

Contact the front desk agent who can alert other departments of the resort to be on the outlook for your item.  If Prince finds your item after you have departed, we will contact you. Return to top