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Prince Resort FAQ

Below you will find a list of the questions most frequently asked by our guests:

Hotel Policies

 

What time is check-in?
Check-in starts at 4:00PM.

What can we do if we arrive before check-in time?
If you arrive early and the unit is not ready, the front desk will provide parking passes and pool wristbands so you may enjoy our amenities until your room becomes available.

What time is check-out?
Check-out time is at 11:00AM. 

Why aren't the check-in time and check-out time at the same time?
In order to ensure that guests will have well-cleaned and sanitized condominium units, we require time between the last departure and the next arrival to perform cleaning services.  

What forms of payment are accepted at check-in?
We accept Visa, Mastercard, American Express, Discover, and contactless payments made with Apple Pay or Google Pay. If paying cash, a $100 refundable cash deposit or credit card authorization is required at check-in. 

Are you pet friendly?
Pets are not permitted. Service animals are welcome. 

What is the age requirement to check-in?
Guests staying must be 23 years or older unless accompanied by their parent or legal guardian. 

Can someone else pay for the room and do I need to bring their credit card?
We would need a credit card authorization form to be filled out and returned with a copy of the front and back of their driver's license. Please contact our reservations department for assistance. 

What is your cancellation policy?
Our cancellation policy varies by rate type and travel season. Please reference your confirmation email for the applicable policy. 


Resort Information

 

Is WiFi available and is there a charge?
Complimentary WiFi is available in your room and throughout the resort. 

What is the difference between oceanfront and ocean view?
Oceanfront means that your view of the ocean looks directly onto the water. You will see the ocean directly in front of you. Ocean view means that your view out to the ocean looks north or south up the coastline, or toward the ocean from across the street if your unit is located in Tower 2.

What is the difference between Tower 1 and Tower 2?
Tower 1 is located on the oceanfront side of ocean boulevard and houses our on-site restaurant, 3500 Ocean Grill, along with our oceanfront pool complex. Tower 2 is located directly across the street from the ocean. Our parking garage is located at Tower 2 along with our rooftop pool deck and fitness center. Guests of both towers have access to all of Prince Resort's amenities. 

What appliances and serving utensils are in the kitchen?
Your condo's fully equipped kitchen includes a stove, oven, microwave, dishwasher, refrigerator with freezer, and a regular drip coffee maker. Pots, pans, mixing bowls, serving bowls, cooking utensils, eating utensils, drinking cups, plates, coffee cups, and saucers are provided. Paper products are not provided.

Are linens and towels provided?
Each guest receives a supply of clean linens and towels in the unit. The housekeeping policy is to replace used linens and towels with fresh ones if a guest stays four days or more. Linens and towels include bath towels, wash cloths, hand towels, bath rugs, bed sheets, blankets, pillows, bedspreads, mattress pads, and shower curtains. A dish towel is provided in the kitchen. 

Does Prince Resort have laundry facilities?
Yes! All units at Prince Resort have a washer and dryer.

Should I bring an ironing board?
There is no need to bring an ironing board and iron with you to the beach. The unit is either equipped with ironing equipment or you may request the equipment when you make your reservation, check-in, or during your stay.

Do you provide pool towels or beach towels?
The resort provides pool towels at the pool. Pool towels are not to be taken to the beach, and we do not provide beach towels.

Do you provide beach umbrellas or beach chairs?
The resort does not provide beach umbrellas or chairs, however they are available to rent during the summer season from beach services. For information and pricing, please click here.

Does the property allow smoking on the premises?
All rooms at Prince Resort are non-smoking and smoking is not allowed on the balcony of any unit. There is a $150 fee is smoking is discovered on the balcony of any unit.

Are the pools heated?
In mid-fall, the tower 1 outdoor pool is heated. The heat is turned off when the warm weather returns. All hot tubs are heated year-round.

Can I cook on my balcony?
No cooking, grilling, or barbecuing is allowed on the balconies at any time. Anyone found violating this safety ruling may be fined by the City of North Myrtle Beach as well as the resort.

How can I secure my valuables in my unit while I am a guest at Prince Resort?
You may request a condominium with a safe, subject to availablity. Otherwise, for securing valuables please ask a front desk agent for assistance. Please note that we are not responsible for lost or stolen items while staying at the resort or parking garage. Please make sure that upon vacating your unit you have thoroughly checked for any misplaced items.

Whom do I contact if I lose an item?
Please contact the front desk who will take down your information. We will be happy to send things you have left behind; the shipping will be at your cost.

Do you welcome children at Prince Resort?
Absolutely, children are encouraged. During the summer months we offer a wide variety of activities and adventures around the pool areas and property. We also offer many discounts to the area's attractions that are specifically interesting to children of all ages. Our suites are well suited to children because of their architectural designs, allowing children a wonderful and safe view from the windows, plently of space to roam in the units, and interesting places to play around the property and on the beach.

Does the resort have a shuttle bus to any attractions or to the airport?
While Prince Resort does not offer its own shuttle service, the front desk agents can tell you about various modes of transportation in the area.


Parking Information

 

How many parking passes will I receive?
Each 1 bedroom unit will receive 1 parking pass at check-in and each 2 and 3 bedroom unit will receive 2 parking passes at check-in. Additional parking passes are not available.

Where should we park to check-in?
For your convenience, registration parking is available for check-in on the ground level of Tower 1. 

What is the height of your parking garage?
The garage clearance height is 8'2" at the ground level and 7'2" at the higher levels. 

Can I park a golf cart in the parking garage?
Golf carts are not permitted in the parking garage.  

Is there motorcycle parking, bike parking, or trailer parking available at the resort during Harley Bike Weeks or the Atlantic Beach Bike Festival?
Motorcyles are allowed on designated levels of our parking garage, located across the street from the hotel. No motorcyles are permitted under the resort. Trailer parking is available at the ocean front parking lot located next to Towers at North Myrtle Beach. Trailers are not permitted on property at Prince Resort. Read our full Bike Week Policies.    

 


Area Information

 

How close is Prince Resort to things to do?
Prince Resort is located in the City of North Myrtle Beach (Note: this is not the city of Myrtle Beach). Its position on Ocean Boulevard in the Cherry Grove community is centrally located to many points of interest, including Main Street.

What time does the beach close, and what are other limitations for use of the beach?
The beaches are public and remain open at all hours, any day of the week for your enjoyment. Please click here to view the City of North Myrtle Beach's beach laws. 

How far is Prince Resort from the airport?
Prince Resort is approximately 23 miles north of the Myrtle Beach International Airport. 

Which airlines fly into Myrtle Beach?
Myrtle Beach International Airport (MYR) has eight airline partners to meet your travel needs: Allegiant Air, American Airlines, Delta Airlines, Frontier Airlines, Porter Airlines, Spirit Airlines, Sun Country Airlines, and United Airlines. 

Does Prince Resort have an airport shuttle?
We do not provide an airport shuttle. Please see the following website for information about ground transportation to and from the airport: www.flymyrtlebeach.com/transportation

Can we have fireworks on the beach?
It is illegal to light and launch fireworks without a permit on the beach in North Myrtle Beach.

Where is the nearest pier?
The Cherry Grove Pier is located directly in front of Prince Resort. 

Should I worry about hurricanes at Prince Resort?
Hurricanes are seldom a problem here, but being prepared is the best policy. Prince Resort has a preparedness plan for hurricane season, officially from June 1 to November 30. Any hurricane is a major event and not to be ignored. Both local residents and guests should pay attention to the weather reports and to authorities' directives. Prince Resort tracks hurricanes closely and provides its guests with as much warning as possible. The likelihood of a hurricane here in North Myrtle Beach is minimal, but Prince Resort remains vigilant and ready to implement our plans if need be.