Summer/Fall 2020 - Vol. 11 | Issue 2
The team at Prince Resort hopes this newsletter finds you safe and enjoying your summer as much as possible. In this newsletter, you'll find updates on the resort's commitment to cleanliness and safety, new team members, and our newest photo contest.
We want our guests to feel as safe as they do in their own homes while staying at Prince Resort, and our entire staff is doing their part to help.
On a daily basis, our Housekeeping staff cleans and sanitizes the resort with CDC recommended cleaners and sanitizers, Engineering sprays the pool area down with sanitizer, and the Food and Beverage department thoroughly cleans and sanitizes the restaurant and kitchen each night.
Hand sanitizer dispensers have been installed throughout the resort. Sneeze guards have been installed at the front desk to add an extra layer of protection for our front desk staff and guests. While on property, you will notice our staff trying to set an example by wearing face masks. We want our team to feel safe at work every day, so we have also implemented temperature checks for all staff members prior to the beginning of each shift.
We treat our guests like family and ensure our entire staff does their part to keep everyone safe. We appreciate our guests who have done their part when visiting us by wearing their masks in public areas and maintaining social distancing. Together, we can make a difference and work together to stay as safe as possible during this terrible predicament we are in. Thank you all!
Prince Resort has been recognized as a 2020 Travelers' Choice Best of the Best award winner for "Best Hotels for Family in the United States", ranking 21st out of 25 nationwide!
Based on a full year of Tripadvisor reviews, prior to any changes caused by the pandemic, award winners exemplify travelers' ultimate favorite, top 1% of hospitality businesses around the globe.
"Winners of the 2020 Travelers' Choice Awards should be proud of this distinguished recognition," said Kanika Soni, Chief Commerical Officer at Tripadvisor. "Although it's been a challenging year for travel and hospitality, we want to celebrate our partners' achievements. Award winners are beloved for their exceptional service and quality. Not only are these winners well deserving, they are also a great source of inspiration for travelers as the world begins to venture out again."
We are truly honored to receive this award and would like to thank our guests and staff. We have achieved this award because of your support.
After 17 years of dedicated service, General Manager Stephanie Chestnut has moved on to pursue other opportunies. To honor and celebrate her many years of outstanding service to our resort, we hosted a surprise "farewell flyover".
Steve Gann, Cherry Grove Pier Manager, Jim Eggen, Corporate General Manager, and David Sides, Prince Resort's new General Manager, walked to the end of the pier with Stephanie as a banner plane made several passes with a special farewell message. The Prince Resort team was lined up at the front of the pier to surprise Stephanie with a special sendoff, wishing her well as she departed.
The team at Prince Resort wishes Stephanie great success and happiness as she pursues this new chapter in her life. She will be missed greatly!
Prince Resort has welcomed David Sides as General Manager.
A local to the area for many years, David attended Coastal Carolina University, earning his degree in spring of 1994. He has worked in the hotel industry for 18 years, and has been a part of the Prince Resort team for the past 9 years. David began his career at Prince Resort in August 2011 as Director of Housekeeping, and became Director of Engineering in 2013.
His experience across multiple departments will assist in his transition to General Manager. David is enjoying working closely with our teams and looks forward to ensuring all departments work together to provide the high level of service our guests expect from Prince Resort.
Prince Resort has made the Greater Grand Strand Promise to show our commitment to following the recommendations of the public health authorities to slow the spread of COVID-19.
The goal of the Greater Grand Strand Promise is to keep our local residents and visitors safe. Prince Resort is dedicated to following CDC and SCDHEC guidelines for businesses and employers. We pledge to provide safe working conditions that protect both employees and our guests, wear protective equipment when appropriate, promote regular hand washing, clean high touch areas frequently, and promote social distancing at all times.
We are excited to welcome our guests "Back to the Beach" with our newest photo contest!
We invite you to share your recent photos from one of your favorite beach adventures. Entries will be accepted through September 23, 2020.
One Grand Prize winner will receive a $300 resort credit off their next stay of 3+ nights and two runners up will receive a certificate for 40% off their next stay.
Ready to enter? Click here to submit your photo!
During this time of uncertainty, it is understandable that many of our guests have questions about what is going on at the resort and the Myrtle Beach area. Here are the most frequently asked questions from the past few months:
Is the beach open? The beaches all along the Grand Strand are open for visitors.
Are Prince Resort's amenities open? Yes! In fact, with our wide offering of amenities, it is possible to check-in and enjoy your vacation while never leaving the resort! Our pools and fitness center are open for your enjoyment. Our on-site dining outlets are all open and provide plenty of options for breakfast, lunch, dinner and snacks.
Can I check-in through an app and avoid the front desk? It isn't possible to check-in without visiting the front desk, however we have several systems in place to make your experience quicker and minimize contact at check-in. The day prior to your arrival, you will receive an email with links to our pre-registration and pre-payment portals. These services enable you to pay your room balance online and pre-register to speed up your check-in process. Additionally, we are now accepting contactless payments including Apple Pay and Google Pay at check-in.
Do you offer contacless checkout? We do! To bypass the front desk at checkout, simply text us and let us know you are leaving. Leave your keys in the unit and you can be on your way!
Are local restaurants and attractions open? The majority of restaurants in the area are open and available for dine-in or takeout service. Many attractions are open, including mini-golf, boat tours, and shopping centers including Barefoot Landing, Broadway at the Beach, and Tanger Outlets.
Are face masks required while visiting the area? Face masks are required inside of retail establishments, grocery stores, and restaurants. We ask you to please bring and wear masks in the elevators and common areas for your safety and the safety of other guests.
"From the first moment of our online reservation, check in, stay, parking the car, and our exit we were greeted with friendly faces and open doors of welcome. The oceanfront condo was beautiful, clean, spacious, and perfect. It really brought tears to our eyes as we entered knowing we were exactly where we were supposed to be. The amenities of the pool, lazy river, cleaning, Cafes..everything was perfect!" - Kilynda M. after a 3 night stay
"The room was nice,clean, and we felt safe. We liked being located on the pool deck as it was convenient for the kids to swim and keep an eye on them. The hotel has put good protocol and policies in place to help prevent the spread of COVID." - Nicole B. after a 6 night stay
"I enjoyed getting away and the beach not being too overly crowded. The staff at the Prince Resort were very friendly and got us whatever we needed since no maid service due to the COVID." - Kathy W. after an 7 night stay