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Travel Information: COVID-19 Update

Prince Resort has always been known for its high standard of cleanliness and now is adopting even stricter measures in light of the current circumstances. Prince Resort's highest priority is the health, safety and security of our guests & employees. We are closely monitoring the Centers for Disease Control and Prevention and World Health Organization’s statements regarding coronavirus (COVID-19) cases and following guidelines from these agencies and the local health departments:

City of North Myrtle Beach    |   Horry County Government   |   South Carolina DHEC


Guest Information:

For your safety, we recommend bringing masks and gloves to use while accessing the elevators and other public areas. For your convenience and continued social distancing practice we have the following online capabilities and payment options.

  • Pre-Pay: You can pay in advance online through our payment portal
  • Pre-Register: To ensure minimum contact and a speedy check in, we are requesting prior to your arrival that you complete the pre-registration forms online.
  • Apple & Google Pay: Apple & Google Pay are now available at check in.

Prince Resort's front desk is currently open 24 hours a day.


Our Commitment to Cleanliness:

We take standards for hygiene and cleanliness very seriously and are taking additional steps to ensure the safety of our guests and associates. On a daily basis, we are working to ensure that we meet the latest guidance on hygiene and cleaning. Prince Resort’s health and safety measures are designed to address a broad spectrum of viruses, including COVID-19, and include everything from handwashing hygiene and cleaning product specifications to guest room and common area cleaning procedures. Specific steps Prince Resort is taking include:

Associate Health, Safety and Knowledge

Prince Resort associates – and their own health, safety and knowledge – are essential to an effective cleaning program. Here are some ways we’re supporting them:

 

    • Hand Hygiene: Proper and frequent handwashing is vital to help combat the spread of viruses. In our daily meetings, our teams are reminded that cleanliness starts with this simple act. It’s important for their health and that of our guests.
    • Safety: All employees will wear gloves and a mask when entering guest rooms or high interaction areas
    • Ongoing Training: Training on housekeeping and hygiene protocols

 

Cleaning Products and Protocols:

Prince Resort uses EPA approved cleaning products and protocols which are effective against viruses, including:

    • Guest Rooms: Prince Resort uses cleaning and disinfecting protocols to clean rooms after guests depart and before the next guest arrives, with particular attention paid to high-touch items. Housekeeping will provide Door Service for trash / towels and in-room amenities as we are practicing social distancing for the safety of our guests and staff. Please place trash and towels outside your room and call the front desk for pick up.
    • Public Spaces: Prince Resort has increased the frequency of cleaning and disinfecting in public spaces, with a focus on the counter at the front desk, elevators and elevator buttons, door handles, public bathrooms and even room keys.
    • Resort Amenities: Access to certain amenities, including but not limited to our restaurants, pools and fitness center, may be limited or restricted in accordance with state or local government guidelines.
      • Our pools are open with the following guidelines in place:
        • 6 foot social distancing between families or social groups should be followed.
        • We are requesting guests limit usage of pool chairs to 2 hours for everyone's enjoyment.
      • The fitness center is open from 8AM - 8PM.
      • Boardwalk Beach Cafe is open with outdoor seating available.
      • 3500 Ocean Grill is open daily for breakfast from 7:30AM - 11:00AM and dinner on Wednesday through Saturday from 4PM-9PM. 
      • The Cherry Grove Pier is open for fishing and walking.
    • Back of House: In the spaces where associates work “behind the scenes,” Prince Resort is increasing the frequency of cleaning and focusing on high-touch areas like associate entrances, locker rooms, laundry rooms and staff offices.

Our Cancellation Policy:

To help you continue to book with confidence, we’ve instituted a flexible change and cancellation policy for all reservations booked between now and June 1, 2020, traveling through August 15, 2020. You may change your reservation to a future date without incurring a change fee or be refunded your deposit amount, whichever you prefer as long as you call at least 72 hours prior to your arrival.

Guests who booked via group sales, online travel agents or other third parties are advised to contact their booking provider for information on their policies and for assistance.

 

We invite you to stay and play, but don't let your COVID cleanliness habits go away! Together we can make a difference.